Account Setup & Organiser Profile
How to register, create your organiser profile, and configure it before your first event.
Registration
You can sign up for TixFlow in two ways:
- Email and password — enter your email, choose a password, and confirm your address via email
- Google account — one-click sign-in, no password needed
After your first sign-in, the system creates your User account. This is your personal account, and your organiser profile is linked to it.
Creating Your Organiser Profile
After registering, create your organiser profile. This is the public page buyers see when browsing your events.
Name and URL
Enter your organisation or brand name. Choose a unique URL, for example tixflow.org/org/my-rock-club.
Contact Details
Add a public phone number if you want buyers to be able to contact you directly. You can hide it in settings at any time.
Brand Personalisation
Set up your visual identity right after creating your profile — it will be applied to PDF tickets, buyer emails, and your event pages.
Logo
Upload your organiser logo. Recommended format: PNG or SVG with transparent background, minimum size 400×400 px.
Brand Colours
Set primary, secondary, and accent colours. These are used in ticket design and email communications. More details in Organiser Branding.
Connecting Stripe
To sell paid tickets, you need to connect Stripe Connect. Without it, you can only publish free events.
Stripe is a separate service — sales revenue goes directly to your Stripe account, bypassing TixFlow. Stripe Setup Guide.
Requiring the Buyer's Full Name
By default the payment page asks buyers for as little as possible — checkout is two clicks. Card payments happen to include a cardholder name, so most orders arrive with one.
Some payment methods pass us no name at all: BLIK, Przelewy24, Apple Pay, Google Pay and Stripe Link. Those orders are saved without a buyer name — they appear as "Guest" in your order list and CSV exports, and the PDF ticket has no attendee line.
If your audience pays with those methods, turn on "Require the buyer's full name" in the portal: Settings → Organization & Billing → Checkout. Stripe then shows one extra required field on the payment page.
The setting is off by default and applies per organiser profile. Leave it off if your buyers pay mostly by card — every extra field costs a little conversion.
Door sales are unaffected: payment links and Tap-to-Pay on the Terminal never ask for a name, so the queue keeps moving.
Your Own Terms and Privacy Policy
If you have your own terms and conditions or privacy policy, you can link them from your organiser profile: Settings → Organization & Billing → "Your terms & privacy policy". Both fields are optional and independent — add one, both, or neither.
What Buyers See
As soon as you save at least one link, a checkbox appears on your event page. Buyers must tick it before they can pay, and the links open in a new tab so the documents can be read first. Leave both fields empty and nothing about the buyer's experience changes.
The checkbox applies to online purchases. Door sales — payment links and the Terminal — don't show it.
Requirements for the Link
It must be a full https:// address, for example https://example.com/terms. A page on your own website works; so does a file in cloud storage, as long as it opens without a login.
Confirmation Before Publishing
Before saving, you confirm that your documents don't contradict the TixFlow Terms of Service and that you alone are responsible for honouring them towards buyers. You'll be asked again whenever you change a link, so the confirmation always refers to the documents that are actually live.
What Your Policies Can and Cannot Do
They govern your relationship with the buyer only: what your event includes, your house rules, how you handle the personal data you receive.
The TixFlow Terms of Service always take precedence. Your policies can't override the refund rules or move responsibility for your event onto TixFlow. Your event page also always shows a short note explaining TixFlow's role in the sale — that note can't be edited or hidden.
Changing a Link Later
You can update or remove a link at any time; it takes effect immediately for new purchases. For orders already placed we keep a record of the exact links that buyer accepted, so earlier consent stays intact even after you move or rewrite the documents.
FAQ
What's the difference between Google sign-in and email sign-in?
Functionally, nothing. Google is faster — no password or email confirmation needed. Email sign-in is useful if you prefer not to link a Google account.
Can I change my organiser URL after creating it?
Yes, as long as the new URL isn't already taken by another organiser. Note that any existing links to your profile will stop working after the change.
Can multiple people manage the same organiser profile?
Yes. You can invite colleagues as editors at the organiser or event level. See Event Team.
Do I need to set up Stripe straight away?
No. You can create a profile and publish free events without Stripe. It's only required for accepting ticket payments.
Where are the branding settings?
In the portal: Branding section. More in Organiser Branding.
Do I have to add my own terms and privacy policy?
No, both fields are optional. Add them if you have your own rules for buyers; otherwise leave them blank and checkout stays as short as it is.
Orders show the buyer as "Guest" — why?
The payment method gave us no name. Turn on "Require the buyer's full name" in Settings → Organization & Billing → Checkout; it applies to new orders from that moment on.
Why is the portal asking me to accept the TixFlow Terms of Service?
Because they have been updated. Every organiser accepts the current version once, and then goes straight through. You'll only be asked again if we make a material change to the Terms.