Connecting Stripe Connect
A step-by-step guide to connecting Stripe to TixFlow — from creating an account to the Connected status.
What to Know Beforehand
Connecting Stripe is required to sell paid tickets. For free events, Stripe isn't needed.
The entire verification process happens on Stripe's servers — TixFlow never sees your documents or bank details.
Have these ready
- Proof of identity — have your original passport or ID card to hand
- Bank details — an IBAN for receiving payouts
- Business information — a tax number (for sole traders and companies), and a link to your website or social media page
Step 1. Launch
In the TixFlow portal, go to Settings → Organisation & Billing tab and click "Connect Stripe".
- If you already have a Stripe account — sign in with your email and choose a profile to link
- If you don't have an account — the system will offer to create a new one
Step 2. Account Type
Choose the legal form:
- Individual / Sole Proprietorship — for individuals and sole traders
- Company — for LLCs and other legal entities
- Non-profit — for non-profit organisations
Step 3. Verification (KYC)
Fill in your personal details: full name, date of birth, address. Upload a photo of your document.
Photo tip: shoot in natural light, with the document on a dark surface, all four corners in frame, and no glare. Stripe's system automatically checks photo quality.
Step 4. Business Description
- Industry: choose "Entertainment & Recreation" or "Event organizers"
- Business Website: if you don't have a dedicated website, provide a link to your Instagram or Facebook page, or to your event on TixFlow
Step 5. Linking a Bank Account
Enter the IBAN of the bank account where you want to receive payouts.
Recommendation: the account currency should match your events' currency — this avoids Stripe currency conversion fees.
Step 6. Confirmation
Review your details on the final screen and click "Submit". You'll be automatically redirected back to TixFlow.
What Happens After Connecting
| Status | Meaning |
|---|---|
| Pending | Stripe is verifying your documents (from a few minutes to 24 hours) |
| Connected | The account is active, you can publish paid events |
| Restricted | Stripe has requested additional documents — check your email |
While the status is "Pending", you can set up events in TixFlow, but sales won't open until it moves to Connected.
FAQ
Why hasn't my "Pending" status changed for several hours?
That's a standard review. It usually takes from a few minutes to 24 hours. If it's been more than a day, check your email — Stripe may have requested additional documents.
Stripe rejected my document photo. What's wrong?
The most common causes are flash glare, cropped document corners, or low resolution. Reshoot in daylight, without flash, with the document on a flat, dark surface.
Can I use a personal bank account?
Yes, if you register as an Individual. For legal entities (Company), a corporate account is required.
How do I change bank details after connecting?
In the Stripe Dashboard: Settings → External Accounts → update the account number. Changes take effect for the next payout.
Do I need a new Stripe account if I already work with another platform?
No. You can connect an existing Stripe account to TixFlow. One Stripe account can be used with several platforms at the same time.