Payouts and Statuses

How payouts and statuses work in Stripe

A Guide to Payouts and Statuses

To avoid any confusion regarding the numbers, it is important to distinguish between two things: sales statistics in Tixflow and your actual balance in Stripe.

Two Control Panels

• Tixflow (Analytics): Shows how many tickets have been sold and who your attendees are. This is a tool for marketing and event management.

• Stripe (Wallet): This is where your actual money resides. Stripe is where you manage the withdrawal of funds to your bank account.

The Money Path: From Purchase to Your Bank

Money does not reach your account instantly. It passes through three technical stages:

1. "Incoming" Status

As soon as a customer pays for a ticket, the money enters Stripe but is "frozen" for a security check.

Duration: 1 to 3 business days.

What’s happening: Stripe screens the transaction for fraud. The money is already assigned to you, but it is not yet available for withdrawal.

2. "Available" Status

The check is complete, and the amount moves to your main balance.

What it means: This is your net revenue. These funds are ready to be sent to your bank.

3. "Payout" Status

This is the actual process of transferring funds from Stripe to your settlement account.

How to set it up: In Stripe, you can choose a payout schedule: daily, weekly, or manual.

Note: After Stripe initiates the transfer, your bank may take anywhere from a few hours to a couple of business days to process it. This is a standard banking delay.

FAQ

Why is the sales total in Tixflow higher than the balance in Stripe?
This is a very common situation. Tixflow shows your gross revenue (marketing data), while Stripe only shows funds that have already been cleared by the bank. A portion of your revenue will always be in the "Incoming" (Pending) status for 1–3 days after a purchase.

I sold a ticket 10 minutes ago, but the Stripe balance hasn't changed. Why?
Stripe updates the balance almost in real-time, but transactions take a moment to appear. Check the "Payments" section in Stripe — if the payment is visible there, everything is fine. It will drop into your "Available" balance in a couple of days.

Can I speed up the transfer from "Incoming" to "Available"?
Unfortunately, no. This 1–3 day window is set by Stripe to protect against fraud and chargebacks. This is an international security standard that cannot be bypassed manually.

Does Stripe charge a fee for transferring money to my bank account?
Generally, the Payout process (Stripe to bank) is free. However, your receiving bank may charge a fee for incoming transfers or currency conversion. We recommend checking this with your bank's support.

What happens if I issue a refund but the money has already been withdrawn to my bank?
In this case, your Stripe account balance may become negative. Subsequent ticket sales will first cover this "minus," and once the balance is positive again, payouts to your bank will resume.

How do I change the payout schedule (e.g., from weekly to daily)?
This is done in your Stripe dashboard: Settings -> Business -> Bank accounts and currencies -> Payout schedule. You can select your preferred frequency: Daily, Weekly, or Manual.