Payouts & Statuses
How money moves from a ticket purchase to your bank account, what the Stripe statuses mean, and when to expect a payout.
Two Tools — Two Views of the Same Money
TixFlow and the Stripe Dashboard show the same money, just from different angles.
- TixFlow → Analytics — real-time sales view: tickets sold, sales dynamics, promo code usage. Every paid order appears here immediately.
- Stripe Dashboard — financial status of your funds: balance, transaction statuses, payout schedule. This is where you manage withdrawals.
The final totals match. A temporary difference is only possible in the first 1–3 days after a purchase, while the transaction is still being processed by Stripe and sits in Incoming status. Once funds move to Available, the figures align.
The Money Path: From Purchase to Bank
1. The buyer pays for a ticket
The money arrives in Stripe and is recorded in your account. At that moment, an order with "Paid" status appears in TixFlow, and the transaction lands in the Payments section in Stripe.
2. Incoming status (1–3 business days)
Stripe holds the funds for a transaction security check. The money is already yours, but not yet available to withdraw.
3. Available status
After the check, the funds move to your available balance. From this point, they can be withdrawn to your bank account.
4. Payout — transfer to the bank
Stripe transfers the money to your bank account on the schedule you choose: daily, weekly, or manually. Once the transfer is sent, the bank processes it within a few hours to 2 business days.
Payout Schedule
Configured in the Stripe Dashboard: Settings → Business → Bank accounts and currencies → Payout schedule.
Available options: daily, weekly, monthly, or manual. For new accounts, Stripe may automatically set a longer hold period — it shortens as your transaction history builds.
Fees That Are Withheld
The following are withheld from each order before the organiser payout:
- TixFlow fee — a percentage of the order value + a fixed amount per ticket
- Stripe fee — the payment processing charge
In total you receive: Order amount − TixFlow fee − Stripe fee = Organiser payout
The exact calculation for each order is shown in the order details in TixFlow. For details on the rates, see Fees & Commissions.
Further Reading
FAQ
Why are the sales totals in TixFlow higher than the balance in Stripe?
TixFlow shows the total value of all orders, including fees. In Stripe you only see the portion that has cleared the check and is ready to withdraw. Some funds are always in the Incoming status.
I sold a ticket 10 minutes ago, but the Stripe balance hasn't changed.
Check the Payments section in Stripe — if the payment shows there, everything is fine. It will move to your available balance within 1–3 business days.
Can I speed up the move from Incoming to Available?
No. The hold period is set by Stripe to protect against fraud. It can't be changed manually, but it shortens as your account builds up transaction history.
What happens if I issue a refund but the money has already been paid out to my bank?
Your Stripe balance will go negative. Subsequent sales will first cover this shortfall — payouts to the bank resume once the balance is positive again.
Does Stripe charge a fee for the payout to my bank?
Generally, no. But your bank may charge a fee for the incoming transfer or currency conversion — check with your bank's support.