Payouts & Fees
Understanding how and when you get paid, and how service fees work.
How Payouts Work
TixFlow partners with Stripe Connect to offer instant, secure payouts. Instead of waiting for the event to end, you receive funds as tickets are sold. For maximum security, Stripe works directly with your connected account to manage KYC verification and payouts. TixFlow never holds your money and has no access to your funds, as all transactions are processed directly through Stripe's infrastructure.
Payout Schedule
- First Payout: Typically 7-14 days after your first successful transaction (security verification).
- Subsequent Payouts: Usually rolling 2-day basis (funds arrive in your bank account 2 days after sale).
Service Fees
TixFlow charges a small service fee per ticket sold to cover payment processing costs, platform maintenance, and customer support. By default, these fees are paid by the ticket buyer at checkout. However, organizers can always choose to "absorb fees" during the ticket creation step, which will deduct the fees from your payout instead.
Platform Fee
Payment Processing (Stripe)
*Fixed fees depend on currency (e.g., $0.10 / $0.40 for USD, €0.10 / €0.35 for EUR).
Why 3.2% for Stripe?
We set this rate to cover maximum possible processing costs (e.g., international cards, corporate AMEX). This ensures you never lose money on expensive transactions.
GOOD NEWS
If a customer uses a standard low-fee card (e.g., domestic debit), the actual processing cost is lower. You keep the difference! This means you'll earn more than calculated.
Who pays the fee?
You control how fees are handled.
- Pass fees to buyer (Default): Buyer pays Ticket Price + Fees.
- Absorb fees: You pay the fees. Buyer pays only the Ticket Price.