Help Center

Everything you need to know about setting up events, managing payments, and using TixFlow.

Creating an Event

A step-by-step guide to launching your event on TixFlow.

1. Event Details

Start by filling in the essential information about your event.

General Info

  • Images: Upload up to 5 images. The first one will serve as your cover photo.
  • Title: Choose a clear, catchy name for your event.
  • Description: Provide detailed information using our rich text editor.

Time & Location

  • Dates: Set the start and end times. Toggle "Recurring" for events that happen regularly.
  • Venue: Search for a specific venue or manually enter the address.
  • Currency: We recommend using your Stripe account's default currency. Otherwise, Stripe may apply additional conversion fees.
  • Video: Optional YouTube link to showcase on your event page.

2. Tickets

Create one or multiple ticket types. You can mix and match free and paid tickets. Learn more about ticket settings and inventory management in Ticket Types Setup.

3. Team

Add team members to help manage this specific event.

Scanners

Invite users via email to act as ticket controllers. They will be able to check in attendees using the TixFlow scanner app but won't have access to edit event details or view financial data.

4. Publishing

Final Check

  • Category: Pick the most relevant category (Music, Business, Arts, etc.) for better discoverability.
  • Organizer & Stripe: We’ll verify that your Stripe account is ready. If Stripe isn't set up, you can only publish Free events or save your work as a Draft.
  • Refund Policy: Confirm your policy before going live.