Scanning Tickets
How to verify attendee tickets at the door using TixFlow's built-in QR scanner.
How the Scanner Works
There are two ways to scan tickets — through the mobile app or through your browser.
Mobile App (recommended)
- Android: TixFlow on Google Play
- iOS: TixFlow Scanner on the App Store
Web Scanner
Runs directly in the browser — no install required. Convenient when you don't have time to download the app.
To use it you need:
- A device with a camera (smartphone or tablet)
- A modern browser (Chrome, Safari, Firefox)
- An active internet connection
- Camera access (the browser will ask for permission on first launch)
Accessing the Scanner
Open the app or go to tixflow.org/scanner in your browser.
You'll see a list of the events you have scanning access to. Events happening right now are marked with a NOW badge.
To get scanner access, a user must be invited as an organiser scanner or a scanner for a specific event. See Scanner Access Management.
The Scanning Process
1. Choose an event
Tap an event in the list. The event screen opens on the Scan tab, with the camera ready. (The second tab, Sell, is for selling tickets at the door — see below.)
2. Point the camera at the QR code
Hold the camera up to the QR code on the attendee's ticket (PDF, Apple Wallet, Google Wallet, or a phone screen — all are accepted).
3. Read the result
The verification result appears instantly:
| Result | Meaning |
|---|---|
| Valid | The ticket is fine, let the attendee through |
| Used | The ticket has already been scanned — re-entry is not allowed |
| Invalid | The ticket doesn't belong to this event or has been cancelled |
4. Progress counter
At the bottom of the screen you'll see a counter showing how many tickets have been scanned out of the total sold.
Selling Tickets at the Door
The Sell tab turns the same screen into a box office for walk-up guests. You never touch the buyer's money or card — they pay themselves, through Stripe.
- Open the event and switch to Sell
- Pick the quantities you need. Only paid ticket types that still have places left are listed, each with its remaining availability; free types are not offered here
- Check the Total and tap Generate QR Code
- Show the screen to the guest — they scan it with their phone and land on the normal payment page. The link is valid for 24 hours
- Tap New Sale for the next guest
The ticket reaches the buyer by email exactly like an online purchase, so it can be scanned on the Scan tab straight away. The sale also shows up in Orders and in your statistics like any other order.
This requires the organiser to be able to accept payments — if Stripe isn't connected, there is nothing to sell.
Tips for Events
- Multiple scanners at once — several devices can scan the same event in parallel without conflicts
- Weak internet — the scanner only works when connected to the network; make sure the venue has Wi-Fi or mobile data
- Screen brightness — ask attendees to turn up their screen brightness if the ticket is shown on a phone
- Laminated tickets — for printed tickets, make sure the QR code doesn't have any glare
Further Reading
FAQ
Do I need to download the app?
Not necessarily. There are native apps for Android and iOS — they run faster. If you'd rather not install anything, use the web scanner in your browser at tixflow.org/scanner.
What if the internet drops out during the event?
The scanner needs a connection to verify each ticket in real time. Without internet, verification isn't possible. Make sure the venue has a stable connection beforehand.
Can I scan tickets from Apple Wallet or Google Wallet?
Yes. The QR code in the wallet is identical to the one in the PDF ticket. The scanner accepts any format.
Who can scan tickets?
Users with any of these roles: event scanner, organiser scanner, event editor, organiser editor. The organiser owner also has access. See Scanner Access Management.
Who can sell tickets at the door?
Everyone who can scan the event. The Sell tab is part of the same screen, so an event scanner can run the door box office without being given any wider access. Keep this in mind when you decide whom to invite.
How do I view scanning stats after the event?
Scanning data is shown in the Statistics section of the portal. See Sales Statistics.