Invoices & Billing Documents
TixFlow's monthly service-fee invoices — where to find them, what they contain, and how to download the PDF.
What TixFlow Invoices Are
TixFlow automatically generates monthly invoices for the service fees withheld from your orders over the past month. The invoice is your official document from TixFlow for accounting.
This is not a subscription invoice. TixFlow doesn't charge a monthly fee. The invoice only reflects the platform fees that have already been withheld from your sales.
Path: Portal → Invoices
What an Invoice Contains
Each invoice includes:
| Field | Description |
|---|---|
| Invoice number | A unique identifier for accounting |
| Period | The month and year the invoice is issued for |
| Organiser | The profile the fees relate to |
| Number of orders | The number of orders in the period |
| Total fees | The total TixFlow fees for the period |
| Status | Always "Paid" — fees were already withheld at the moment of each transaction |
Downloading the PDF
Click "Download PDF" next to the invoice you need. The file contains the full fee breakdown and is suitable for handing to your accountant or tax authority.
If the "Download PDF" button isn't available, the PDF is still being generated — refresh the page in a few minutes.
When Invoices Appear
Invoices are generated automatically at the start of each month for the previous one. If there were no paid orders in the past month, no invoice is created for that period.
FAQ
Why is the invoice status always "Paid"?
The TixFlow service fee is withheld automatically at the moment of each transaction — there's no separate charge. So by the time the invoice is generated, all amounts are already accounted for.
Can I receive invoices by email?
Automatic email delivery isn't supported yet. Download the PDF manually from the Invoices section.
Does the invoice amount differ from the amount in Stripe?
Yes. Stripe shows all buyer transactions. The TixFlow invoice contains only the platform's share (the TixFlow fee), excluding the Stripe fee and the organiser payout. For details on the calculation, see Fees & Commissions.
There are no invoices for previous months — why?
Invoices are only created for months that had paid orders. If there were no sales in a given month, no invoice is generated for it.
I need an invoice for a specific order, not a whole month.
A per-order breakdown is available in the Orders section. There you can find the exact amount breakdown for any transaction.